Client Case Studies

I recently worked with a client whose last harassment prevention training was disastrous. Delivered by an outside lawyer, it was boring, it was filled with stories and confidences that should not have been shared, and it did not cover the content required by California law. The client received so many complaints that she literally feared for her job. Two years later, when it was time to train again, we worked together to understand what had gone wrong last time. We identified three different audiences within the company, and we designed hypothetical scenarios to address the needs of each one. After a pilot and some course-correction, we rolled out 15 days of training that were universally well received. In fact, many participants noted that, "It was the best training I have ever had."

Another client had officers and executives with serious reservations about the training. Perennially short of time, they complained vigorously about spending the necessary time to train on discrimination prevention. They felt that they had no need for the information and wanted to spend only 15 minutes on a report about the training initiative. I was able to arm my HR client with the information she needed to persuade them that the training was necessary. We then customized the training session to their needs and interests. At the end of the session, many of the participants wrote that the training "was not long enough" and that, much to their surprise, they had been engaged the entire time.